When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, country or other details to help you with your experience.
We collect information from you when you subscribe to a newsletter, fill out a form or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
We use regular Malware Scanning.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
It’s also important to note that we do not allow third-party behavioural tracking.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
If at any time you would like to unsubscribe from receiving future emails,
Our Terms and Conditions
By using this site you agree to our terms and conditions. We reserve the right to update or change our terms and conditions at any time without prior notice.
All artwork created by Gwynne Graphics is subject to copyright. All artwork commissioned by a client, including the creation of a logo, website, publicity material or any other form of artwork will be subject to copyright and is owned by Gwynne Graphics until the final payment is received by Gwynne Graphics at the completion of a project. Only then, will copyright be released to the client.
Gwynne Graphics reserves the right to use any work created by themselves for the use on their website, or in social media after a project is completed.
If copyright is breached before final payment is received, Gwynne Graphics reserves the right to seek legal advice and can charge an additional fee or sue for breach of the agreement. For example, if a piece of artwork is copied and then used for publicity where Gwynne Graphics has not been involved and the artwork is copied prior to receipt of final payment, the copyright belongs to Gwynne Graphics, so a breach of agreement in this instance would be subject to the above terms.
Final sign-off is required when a project is completed, whether it is a website, brochure, poster, logo or any other item created by Gwynne Graphics. At sign-off a client is reponsible for checking for errors on the item, for making sure nothing is missing and that they understand that once signed-off the item is then considered completed. Any subsequent changes after sign-off will be seen by Gwynne Graphics as a new job – even if it is a small change. Therefore final sign-off is the end of a project and final payment is to be received by Gwynne Graphics before the release of:
- Print ready pdfs
- Supply of logo suite
- Website being made live (depending on circumstances)
- Merchandise being ordered
- Print items being ordered
If an error or omission is spotted after sign-off, we cannot be held responsible for any payments or additional costs that arise from the event. We will of course sort the problem as a new job, but this should be avoided at the final sign-off stage if the client checks the work properly and makes sure that nothing is missing or overlooked.
As we are a small business we keep our fees low to assure cash flow. To do this we require 50% deposit on all projects quoted over £500 or R5000 or $500 plus any additional costs required to start work – for example, websites may need a new template or paid plugins. Or a print/merchandise project will need to be outsourced and the cost of that should be paid upfront.
The final payment will then be the amount owed in total, which is either 50% or the amount owing in hours left – which can sometimes be less than 50% or more, depending on the situation. No artwork or copyright will be released until final payment has been received.
We provide options for all clients regarding payment when it comes to meeting a budget. We’re pretty flexible and are open to agreeing to fix rate terms, offering a charity rate or even doing work for free depending on the circumstances.
Please see our hourly fees on our pricing page for a rough idea of how much we charge. Each job is different, so please ask for a quote to get a better idea of how much your project would be with us.
We also offer set contracts and packages (see our pricing page).
3-month contracts must be paid in full prior to any work starting.
6-month contracts can either be paid upfront or paid 50% at the start and 50% halfway through.
Packages can be paid 50% upfront and 50% at the end of the project as per our payment terms above.
All contracts are subject to change by Gwynne Graphics at any time, depending on the circumstances. Please see our contracts on the pricing page.
In the instance that a contract is created to the individual client we will tailor our terms accordingly.
We provide a 7-day cooling off period from when our invoice is raised to when the invoice is due. Once paid, no refunds are permitted.
On 3-month contracts, we do not offer any cancellation period. The contract is payable at the start and is only complete at the end of the agreed period.
On 6-month contracts, we will accept 50% of the contract amount at the start and 50% halfway. If the client no longer wishes to continue the contract at the halfway period, we would be open to ending the contract and cancelling the second instalment. Any payments made, however, are non-refundable.
As contracts are aleady offered at a reduced rate any other special offers we have do not apply.
Currently, Gwynne Graphics offers all new clients a 5% discount on their first project with us. We also provide a 5% discount to customers on their next project, for any referrals they give us that turns into paid work. This is subject to change at any time and we reserve the right to withdraw our special offers without warning.
Special offers do not apply to contract clients as we have already applied a reduced rate for contracts.
As stated in the final sign-off section, Gwynne Graphics will not be held liable for any additional costs or legal proceedings due to negligence of checking content or imagery for a project at sign-off. It is down to a client to make sure that they ultimately proof check any work undertaken on their behalf. We are happy to assist in proofing items, copywriting and so forth but the ultimate check at sign-off is down to the client.
If a client proceeds to add images to a website after sign-off, that is subject to copyright and has not been sourced properly or paid for, we cannot be held responsible or liable for legal implications.
Gwynne Graphics only sources images from commercial use stock sites. No images will be taken from sources subject to copyright. If a client supplies an image which has not been sourced correctly and is subject to copyright, Gwynne Graphics will not be held responsible. We do our best to notify our clients of correct image sourcing and are happy to do it on their behalf but if a client chooses to supply images, then they are solely responsible for any consequences if those images are in fact subject to copyright and permission has not been sought.
Gwynne Graphics will also not be liable for any legal proceedings if a client chooses to use logos that belong to other companies on their website without permission. This decision is the responsibility of the client only. We advise to always seek permission when acquiring testimonials, logos or case studies. If this is not sourced correctly, then the client will be solely responsible and not Gwynne Graphics.
Maintenance after a website has been made live is down to the client, unless the client has chosen to continue a maintenance/support contract with Gwynne Graphics. In the instance of a site not being maintained or going wrong after sign-off, the client is responsible for organising such maintenance. We are happy to offer assistance or recommend other providers, but a website becomes a client’s responsibility once sign-off is given and the free 1 month of support/maintenance is ended by us.
We will always work in the best and fair interest of all clients, but we cannot be made accountable for decisions out of our control.