Our Privacy and Cookies Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, country or other details to help you with your experience.

When do we collect information?

We collect information from you when you subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

       To improve our website in order to better serve you.
       To allow us to better service you in responding to your customer service requests.
       To ask for ratings and reviews of services or products
       To follow up with you after correspondence (live chat, email or phone inquiries)

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

Our 'cookie' policy

This website uses cookies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out of Google Analytics:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioural tracking?

It’s also important to note that we do not allow third-party behavioural tracking.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 4 business days.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
       Send information, respond to inquiries, and/or other requests or questions
       Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
       Not use false or misleading subjects or email addresses.
       Identify the message as an advertisement in some reasonable way.
       Include the physical address of our business or site headquarters.
       Monitor third-party email marketing services for compliance, if one is used.
       Honor opt-out/unsubscribe requests quickly.
       Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails,
       Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Our Terms and Conditions

Copyright

All artwork created by Gwynne Graphics is subject to copyright. All artwork commissioned by a client, including the creation of a logo, website, publicity material or any other form of artwork will be subject to copyright and is owned by Gwynne Graphics until the final payment is received by Gwynne Graphics at the completion of a project. Only then, will copyright be released to the client.

Gwynne Graphics reserves the right to use any work created by themselves for the use on their website, or in social media after a project is completed but will seek permission of the client before doing so to avoid any conflict of launch to the public.

If copyright is breached before final payment is received, Gwynne Graphics reserves the right to seek legal advice and can charge an additional fee or sue for breach of the agreement. For example, if a piece of artwork is copied and then used for publicity where Gwynne Graphics has not been involved and the artwork is copied prior to receipt of final payment, the copyright belongs to Gwynne Graphics, so a breach of agreement in this instance would be subject to the above terms.

Final sign-off of artwork

Final sign-off is required when a project is completed, whether it is a website, brochure, poster, logo or any other item created by Gwynne Graphics. At sign-off a client is reponsible for checking for errors on the item, for making sure nothing is missing and that they understand that once signed-off the item is then considered completed. Any subsequent changes after sign-off will be seen by Gwynne Graphics as a new job – even if it is a small change. Therefore final sign-off is the end of a project and final payment is to be received by Gwynne Graphics before the release of:

  • Copyright
  • Print ready pdfs
  • Supply of logo suite
  • Website being made live (depending on circumstances)
  • Merchandise being ordered
  • Print items being ordered

If an error or omission is spotted after sign-off, we cannot be held responsible for any payments or additional costs that arise from the event. We will of course sort the problem as a new job, but this should be avoided at the final sign-off stage if the client checks the work properly and makes sure that nothing is missing or overlooked.

Payment

As we are a small business we keep our fees low to assure cash flow. To do this we require 50% deposit on all projects quoted over £500 or R5000 or $500 plus any additional costs required to start work – for example, websites may need a new template or paid plugins. Or a print/merchandise project will need to be outsourced and the cost of that should be paid upfront.

The final payment will then be the amount owed in total, which is either 50% or the amount owing in hours left – which can sometimes be less than 50% or more, depending on the situation. No artwork or copyright will be released until final payment has been received.

We provide options for all clients regarding payment when it comes to meeting a budget. We’re pretty flexible and are open to agreeing to fix rate terms, offering a charity rate or even doing work for free depending on the circumstances.

Please see our hourly fees on our pricing page for a rough idea of how much we charge. Each job is different, so please ask for a quote to get a better idea of how much your project would be with us.

We also offer set contracts and packages (see our pricing page).

3-month contracts must be paid in full prior to any work starting.

6-month contracts can either be paid upfront or paid 50% at the start and 50% halfway through.

Packages can be paid 50% upfront and 50% at the end of the project as per our payment terms above.

Contracts

All contracts are subject to change by Gwynne Graphics at any time, depending on the circumstances. Please see our contracts on the pricing page.

In the instance that a contract is created to the individual client we will tailor our terms accordingly.

We provide a 14-day cooling off period from when our invoice is raised to when the invoice is due. Once paid, no refunds are permitted.

On 3-month contracts, we do not offer any cancellation period. The contract is payable at the start and is only complete at the end of the agreed period.

On 6-month contracts, we will accept 50% of the contract amount at the start and 50% halfway. If the client no longer wishes to continue the contract at the halfway period, we would be open to ending the contract and cancelling the second instalment. Any payments made, however, are non-refundable.

Special Offers

Currently, Gwynne Graphics offers all new clients a 10% discount on their first project with us. We also provide a 10% discount to loyal customers on every 5th job and any referrals they give us that turns into paid work. This is subject to change at any time and we reserve the right to withdraw our special offers without warning.

Liability

As stated in the final sign-off section, Gwynne Graphics will not be held liable for any additional costs or legal proceedings due to negligence of checking content or imagery for a project at sign-off. It is down to a client to make sure that they ultimately proof check any work undertaken on their behalf. We are happy to assist in proofing items, copywriting and so forth but the ultimate check at sign-off is down to the client.

If a client proceeds to add images to a website after sign-off, that is subject to copyright and has not be sourced properly or paid for, we cannot be held responsible or liable for legal implications.

Gwynne Graphics only sources images from commercial use stock sites. No images will be taken from sources subject to copyright. If a client supplies an image which has not been sourced correctly and is subject to copyright, Gwynne Graphics will not be held responsible. We do our best to notify our clients of correct image sourcing and are happy to do it on their behalf but if a client chooses to supply images, then they are solely responsible for any consequences if those images are in fact subject to copyright and permission has not been sought.

Gwynne Graphics will also not be liable for any legal proceedings if a client chooses to use logos that belong to other companies on their website without permission. This decision is the responsibility of the client only. We advise to always seek permission when acquiring testimonials, logos or case studies. If this is not sourced correctly, then the client will be solely responsible and not Gwynne Graphics.

Maintenance after a website has been made live is down to the client, unless the client has chosen to continue a maintenance/support contract with Gwynne Graphics. In the instance of a site not being maintained or going wrong after sign-off, the client is responsible for organising such maintenance. We are happy to offer assistance or recommend other providers, but a website becomes a client’s responsibility once sign-off is given and the free 1 month of support/maintenance is ended by us.

We will always work in the best and fair interest of all clients, but we cannot be made accountable for decisions out of our control.

If you wish to discuss any of the small print above, please contact us.

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